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1. Shipping Q & A

Q. I am overseas, can I purchase from TUSCANY BEAUTY?
A. Yes.  Tuscany Beauty only ships Australia wide.
Q. Can you ship to a PO Box?
A. Yes. All deliveries are made by Australia Express Post, each parcel has a tracking number.  If no one is at the intended address, a card will be placed in you mail box & your parcel will be taken to the closest Australia Post location for pick up.
Q. Can I place an order over the phone?

Yes. Tuscany Beauty 07 55736366 or info@tuscanybeauty.com.au 

Q. If I order today, when can I expect to receive my order?
A. Once your payment is confirmed and funds have cleared, we will dispatch the goods immediately. Delivery time will depend upon your location but generally between 1-3 business days is the expected delivery range.

2. DOA Returns

In the event that you receive a product that is not in working order, please notify Tuscany Beauty by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packaging and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.

You must have your order number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods at Tuscany Beauty 5/9 Sir John Overall Drive, Helensvale Qld 4212.  If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

3. Damaged / Incorrect Product

In the event that you receive a product that is either damaged or not the product you ordered, please notify Tuscany Beauty by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

4. Product Return 

In the unlikely situation that you wish to return your goods we will accept the return of goods sent back to us within 7 days of receipt.

If the unwanted items are returned in their original condition including tags & packaging, we will offer you an alternative product of similar value as a replacement. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you.

We are not able to accept the return of opened and/or part used goods.

We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.

If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery and the return delivery back to us.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the customer is liable for the cost of the delivery and the return delivery back to us.

Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

No refunds can be given until return goods have been received.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Tuscany Beauty to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Tuscanly Beauty also reserves the right to charge the labour cost $60 for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused or physically damaged.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for apropriate packaging of returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Tuscany Beauty.  Tuscanly Beauty is not responsible for any parcel missing in transit, on its return back to Tuscany Beauty.

Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

5. Warranty Turnaround Time

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Tuscany Beauty is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.